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Policies

Establishing a Wholesale Account

To qualify for wholesale pricing on various product lines, please submit your business information. This includes the business name, billing address, contact phone number and email address, tax-exempt information if applicable, and yardage commitment level if purchasing mulch. This information can be submitted via email, phone call, or in-person.

Credit Application

If you are interested in applying for a line of credit, we require that you fully complete our application, including the personal guarantee. Our response time is dependent on the response time of business references. Customers receive a notification letter once a credit decision has been made, outlining payment terms if approved.

If you would like to request an application, please email our accounting representative.

The option to keep an encrypted credit card on file with us is always available.

Sales tax

The State of Indiana requires that sales tax be paid on all purchases of products bought in Indiana unless the buyer has a valid tax exemption number. In order to not pay tax, your ST-105 must be on file with us. Companies working on tax-exempt projects must submit the proper information before any transactions are run for the project. Please notify the sales representative of the job name at the time of order placement.

Returns

No returns or exchanges on any Bulk Products, Natural Stone, or products identified as Special Order or Final Sale. Special Order product sold in full pallet quantity only. Qualifying products may be returned or exchanged within 30 days of purchase, provided they are in original condition and packaging and accompanied by a receipt, invoice number, job name, or exact purchase date. Products sold by the square foot must be returned by the full layer. Credit amounts on these products will round down to the nearest layer.

Any refund will be made in the original form of payment and cash refunds will be granted in store credit.

When a return is made, yard staff will inspect the material, fill out proper paperwork and then turn into accounting to issue the credit. Credits may not be immediately issued or available.

If the material is returned in an unorganized fashion (mixed layers) a restocking fee up to 25% may apply. 

Pallet Charges + Returns

Unilock and Oberfields pallets may be returned for partial credit within 365 days of purchase. Credit will not be given for pallets that are not from Unilock or Oberfields. When returning pallets, if more is returned than purchased, the customer will only receive credit for the pallets charged under the customer’s purchase history within the 365 day period.

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